Terms and Conditions

Welcome to Townfields.com

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Townfields.com website you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.


Opening Hours

The shop is open six days a week (closing Sundays)
Monday - Saturday 9.00am - 5.30pm


How To Order

By post

You can order by Post by completing the order form within the catalogue. You can use Mastercard, Visa, Solo or Maestro, or send a cheque or postal order. (Please do not send cash).

Please make cheques payable to Townfields Saddlers Ltd and write your cheque card number on the reverse. In certain circumstances your cheque may have to be cleared first through our bank prior to dispatch.

If you do not have an order form, please write out your order clearly on paper and post it to Townfields Saddlers Ltd. Butt Lane, Allesley, Coventry. CV5 9FE

By phone

Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone (02476) 402474 during shop hours. Monday - Saturday 9am - 5.30pm


Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order online to purchase goods from Townfields Saddlers Ltd, you will be sent an email confirming receipt of the order and the order details. A contract between you and Townfields Saddlers Ltd will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.



CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched.

GIFT VOUCHER - Vouchers can only be redeemed via post, in store or at our Tradestand.

We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

OFFERS & PROMOTIONS - Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.



All products offered for sale by Townfields Saddlers Ltd are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours some products may appear mispriced. Townfields Saddlers Ltd reserves the right to affect changes and these will be notified to you at the time of ordering. We will make every effort to maintain the prices published in our catalogue, but from time to time we have to pass on prices increases from our suppliers


Gift Card Terms & Conditions

Terms of use of Townfields Saddlers In Store Gift cards

Last updated: 1st Oct 2020

1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of physical In Store gift cards.

2. These gift card terms apply to pounds sterling gift cards purchased online through the Townfields Saddlers website (www.townfields.com) as well as gift cards purchased at a stand-alone physical Townfields Saddlers Ltd store.

3. Townfields Saddlers reserves the right to update and change the terms and conditions of our Townfields Saddlers gift cards at any time. This does not affect your legal rights. Use of your Townfields Saddlers gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. Townfields Saddlers gift cards remain the property of Townfields Saddlers who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).

4. The value of your Townfields Saddlers gift card can be redeemed instore only at Townfields Saddlers Coventry Store not at Townfields Saddlers tradestand at Equestrian Events.

By way of example, a Townfields Saddlers gift card purchased shall have a redemption period of 12 months from the date of issue.

Please note any redemptions, balance enquiries, top-ups and balance transfers will be reflected in UK Sterling currency only

5. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

6. The maximum amount that an individual Townfields Saddlers can hold is £1000.00; this limit cannot be exceeded by performing balance transfers. For gift cards purchased online or instore you can select any amount to load on to your gift card.

7. You can perform a Balance enquiry at Townfields Saddlers Store by taking your card to the till point.


8. Your Townfields Saddlers gift card is valid for a period of 12 months from the date of activation (which for in-store shall be the date of the gift-card purchase), following which they expire automatically. A gift card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.

9. A Gift Card expires automatically once its balance has been exhausted. A Gift Card may be topped up with additional funds provided the gift card is still valid and has not yet expired.

10. Gift Cards may be used to pay for the whole or any part of an in-store purchase.

11. There is no limit on the number of gift cards that may be used in one In store transaction.

Lost/ Stolen/ Damaged

12. You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your Townfields Saddlers gift card is lost or stolen, Townfields Saddlers is unable to replace or reimburse the remaining balance on a card. Townfields Saddlers cannot be held responsible for the any balance lost on a Townfields Saddlers gift card as a result of theft or fraud. Townfields Saddlers cannot be held responsible for any unauthorised use where the card is misused by another party.

13. Should your Townfields Saddlers gift card become damaged, Townfields Saddlers will be able to replace the card providing you still have the card in your possession and the necessary details can be obtained.

Crediting a Townfields Saddlers Gift Card

14. Please retain an expired gift card should you wish to return your purchase. Any goods paid for using a gift card that are subsequently returned for a refund will be credited to the original gift card or in the event that you have discarded or misplaced your original card, issued on a new Townfields Saddlers gift card. For returns where part payment was taken from a gift card, the refund will be credited to your gift card in the first instance.

15. If a partial refund is made for any purchase using a Townfields Saddlers gift card and another method of payment, then any refund amount owing will be credited to the Townfields gift card in the first instance.

16. If the total to be refunded is more than originally paid by Townfields Saddlers gift card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. debit/credit card or cash).

Data Protection

17. Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and the our privacy policy which can be found on our website www.townfields.com

Governing Law and jurisdiction

18. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.



We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.



Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.

These terms and conditions do not affect consumer statutory rights.

Errors and omissions excepted


Special Order Items

All items ordered specially such as those sourced outside our usual stock are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 02476 402474.



Goods ordered from Townfields Saddlers Ltd for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.


Website Access

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Townfields Saddlers Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately Townfields Saddlers Ltd does not charge for items until they are ready to despatch.

Please Note: We are unable to add or amend orders after you press the Order Now button.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.



The information contained in the website is for information purposes. Townfields Saddlers Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.



All content on the website is the property of Townfields Saddlers Ltd, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.



The website may contain links to other websites. Townfields Saddlers Ltd is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.


Company Details

Company Registration No. 3710734
VAT Registration Number: 272 4909 43


Product Reviews/Comments

The Product review functionality on the Townfields Saddlers Ltd website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Townfields Saddlers Ltd. All comments are reviewed by Townfields Saddlers Ltd staff before they are posted onto the Townfields Saddlers Ltd website.

Townfields Saddlers Ltd reserves the right to reject any comment/review without explanation.

By placing a review on the Townfields Saddlers Ltd website, you agree that Townfields Saddlers Ltd may publish your comments on the Townfields Saddlers Ltd website and in any Townfields Saddlers Ltd publications we choose.


Competitions/Social Media

Please note that entering any of our social media competions or any kind the below must be followed.

UK entries only.

One entry per person.

18+ entries only.

Under 18 years olds can enter but must be accompanied by a responsible adult.

Closing times for entries must be followed. Enter after and your entry will not count.

#townfieldsshare E Voucher is an ongoing competition where random winners will be chosen.