Delivery Information

 

Customer Services

Here at Townfields Saddlers Ltd we hope your shopping experience is trouble free, however if you do have a problem our knowledgeable staff are always ready to help you out.

Our showroom is open 9.00am - 5.30pm week days(excluding bank holidays) and 9am - 5.30pm Saturdays.

You can telephone us on the following numbers:

Customer Service Line: 02476 402474

Email: sales@townfields.com

 

Delivery

Address

You can either have your goods delivered to your home address or you have the option to enter an alternative delivery address, so that you can have the parcel sent to work or a friend so that you know someone will be there to sign for delivery. We work in conjunction with Royal Mail and Parcelforce.


Charges

ROYAL MAIL 1st class postage under 1kg £4.50

Smaller items are taken daily on week working days to our local post office. These are low value items and delivery is normally next day but is Royal Mail dependant.

PARCELFORCE 48 HR DELIVERY up to 30kg per parcel. Zone 1 £6.95
Despatch is by our contracted carriers and usually takes 2-3 working days.
Please Note: This is a signatory service. Please note items ordered on a Friday should be delivered the following Tuesday. We do not offer a Saturday service.

Please note that our carriers require a signature on delivery and do not make timed deliveries. Should you be out at time of delivery a card should be left to advise that an attempted delivery was made and for you to contact the appropriate depot to rearrange.

We aim to dispatch goods from our warehouse within 48 hours. Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances, please allow 28 days for delivery. We can advise on your delivery if you 02476 402474 for details

Heavier parcels over 30kg may need to be posted in 2 boxes therefore incurring a second charge.

 

Delivery Zones and charges

As from 31st January 2011 due to Goverment legislation postage to all EU countries is subject to 20% VAT. The prices below reflect this change.

Zone 1 £6.95
England Wales and parts of Scotland excluding Highlands and Islands.
This zone is made up of all the postcodes not mentioned in zone 2.

Zone 2 £15.95
The Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Postcodes as follows, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.
The above charges in zone 2 are obviously inclusive of their surcharge.

Delivery outside the UK
We do despatch internationally and a list of the charges for each country can be found below. These charges will be automatically generated when ordering online or applied manually otherwise. Please note for worldwide global orders over 2kg your basket order will suspend and we will contact you promptly with delivery costs for you to accept prior to dispatch, a new invoice will be generated for you to login, make payment and complete your purchase. Any problems at all please contact us by email or telephone and we will assist you. Email sales@townfields.com or telephone 00442476 402474.
The following zones 3- 9 are sent by Parcelforce Euro Priority Business.

Zone 3 £15.00
Channel Islands ( Jersey and Guernsey) up to 30kg per parcel.
Delivery 2 - 5 working days.

Zone 4 £20.50
Ireland ( Republic of ) up to 30kg per parcel.
Delivery 2 - 5 working days Parcelforce 

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 5 £18.00
Belgium, Luxembourg & Netherlands up to 30kg per parcel.
Delivery 2 - 5 working days Parcelforce

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 6 £19.95
Denmark, France, Germany & Monaco up to 30kg per parcel.

Delivery 2 - 5 working days Parcelforce

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 7 £32.95
Italy, Spain, Greece & Portugal up to 30kg per parcel.
Delivery 2 - 5 working days Parcelforce

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 8 £35.50 
Norway, Switzerland up to 30kg per parcel.
Delivery 2 - 5 working daysParcelforce

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 9 £42.75
Austria, Czech Republic, Finland, Hungary, Lithuania, Poland, Slovakia, Slovenia, Sweden  up to 30kg per parcel.
Delivery 2 - 5 working days Parcelforce

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £16.95   Delivery 5 - 7 working days)

Weight will be decided upon checkout.

Zone 10 £24.95

Australia and New Zealand

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £24.95   Delivery 5 - 7 working days)

Parcels with a weight over 2kg the order will suspend and we will obtain delivery costs for you to accept first.

Weight will be decided upon checkout.

Zone 11 £22.95

USA

Small parcels up to 2kg measuring no more than 90cm (height, width, depth) can be sent Royal Mail tracked for £22.95   Delivery 5 - 7 working days)

Parcels with a weight over 2kg the order will suspend and we will obtain delivery costs for you to accept first.

Weight will be decided upon checkout.

 

The prices in this website include VAT at 20% where applicable.

Unfortunately, due to flying restrictions we are unable to deliver liquids, aerosols and gels outside the UK.