Delivery Information

Customer Services


Here at Townfields Saddlers Ltd we hope your shopping experience is trouble free, however if you do have a problem our knowledgeable staff are always ready to help you out.

Our showroom is open 9.00am - 5.30pm week days(excluding bank holidays) and 9am - 5.30pm Saturdays.

You can telephone us on the following numbers:

Customer Service Line: 02476 402474

Email: sales@townfields.com


Useful Delivery Information

Please Note - Due to the outbreak of Covid-19 our couriers can no longer guarantee our services. We will ensure to have your orders dispatched as soon as possible but please be aware once it has left us it is in the hands of our couriers to deliver your orders as soon as possible.

Thank you for your patience

 

ROYAL MAIL

24 HR - Up to 2 kg 1 - 2 working days. From £3.95 - See full prices below.

48 HR - Up to 2kg 3 - 5 working days.  From £3.25 - See full prices below.

 

PARCELFORCE 48 HR DELIVERY

Up to 30kg per parcel. Zone 1 £6.95, Parcelforce 48HR will be selected on basket weight over 2kg or on some higher priced items.

Despatch is by our contracted carriers Parcelforce and usually takes 2 working days.
Please Note: This is a signatory service. Please note items ordered on a Friday should be delivered the following Tuesday. We do not offer a Saturday service.

Please contact sales@townfields.com for an upgrade to 24HR if urgent and we will accommodate you.


You can either have your goods delivered to your home address or you have the option to enter an alternative delivery address so that you can have the parcel sent to work or a friend so that you know someone will be there to sign for the delivery. We work in conjunction with Royal Mail and Parcelforce.

Please note that our carriers require a signature on delivery and do not make timed deliveries. Should you be out at the time of delivery a card should be left to advise that an attempted delivery was made and for you to contact the appropriate depot to rearrange.

We aim to dispatch goods from our warehouse within 48 hours. Occasionally at busy times, this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances, please allow 28 days for delivery. We can advise on your delivery if you call 02476 402474 for details

Heavier parcels over 30kg may need to be posted in 2 boxes, therefore, incurring a second charge.

The prices within this website include VAT at 20% where applicable.

Unfortunately, due to flying restrictions we are unable to deliver liquids, aerosols and gels outside the UK.

FOREIGN PARCELS 

Most Euro zones and countries are set up and you will see the table below with the costs. Simply check out and the correct postage will apply. For Rest of the World options, ie USA, Australia and New Zealand over 2kg the order will suspend and we will provide you with a competitive postage price within 24 hours depending on Bank holidays and Sundays. Any problems email sales@townfields.com with your enquiry and we will be very pleased to help you.