Returns and Refunds

Returns

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price (excluding postage & packaging). This does not affect your statutory rights.

Please note the following cannot be returned or exchanged unless faulty: Special order items, Underwear. Special order items cannot be cancelled once the order has been processed.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
We will not accept back soiled items, so ensure when trying on rugs etc you use a clean sheet under the rug to ensure it does not get grubby and covered in hairs.

If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. This will be at a charge of only £ 10.00 which will be a lot less than the Post Office charge.

If you wish to return an item please complete the returns note on your despatch note, include it in your parcel stating clearly your requirements whether you require an exchange of goods or a refund and post it to:

Returns Department
Townfields Saddlers Ltd
Butt Lane
Allesley
Coventry
CV5 9FE.

Fair Wear & Tear Guarantee*

Some of our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 28 days for this inspection. Under no circumstances should items be continued to be used when damaged, as you will have been deemed to have accepted the goods in their damaged condition.

This is in addition to your statutory rights.

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Please note: For Hygiene reasons, Underwear is non-returnable.