FAQs
Please see our Frequently Asked Questions below:
Townfields is open from 9am to 5.30pm Monday - Saturday and 11am - 4pm on Sundays.
There will always be at least 4 highly trained staff who are available to assist with safety fittings.
Please call 02476 402 474 or email sales@townfields.com and we will be able to assist you further.
Yes, we have free onsite parking for our customers to use.
If you return an item to us within 28 days in perfect condition, complete with the original packaging a refund of the original price (excluding postage & packaging) will be processed. This does not affect your statutory rights.
Complete the returns form within your parcel or simply download by clicking here
You must make your own arrangements to return goods to us and you will be responsible for the cost of the return unless goods are faulty.
We recommend that you obtain proof of postage as you are responsible until the return arrives to us.
If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. This will be at a charge of £13.95 .
If you are returning items due to a fault, please contact us via email: sales@townfields.com. If you do not contact us before returning a faulty item then unfortunately we will only be able to reimburse you for your own cost of postage up to a maximum of £6.95.
Due to legal requirements medicines may not be returned except to correct an error in despatch or in response to an official recall.
Yes, we do have changing rooms available on site for customers to use. We also have additional seating for trying on boots, shoes and other footwear.
We allow dogs and horses/ponies to visit us here at Townfields but unfortuantely, all other animals will not be allowed on the premises.
You can find Townfields on Instagram or Facebook. Make sure you give us a follow to keep up to date with news, giveaways and competitions.
- We offer a free click & collect service online.
- Simply check out on the website and select click & collect.
- We will contact you via text or email when your order is ready to collect.
To save disapointment please do not come to the store until you have received confirmation that your order is ready to collect
Townfields saddlers will be very happy to help with bulk yard orders. Over the years we have helped many clients set up their equestrian centres with stubbs stable equipment and safety wear where a quantity of buckets, hayracks, saddle racks, bridle racks etc or riding hats have been required. Riding for the disabled centres have contacted us to provide mounting blocks and more specialised items. Film and television production companies have contacted us for all manor of props and equestrian clothing.
If you are a riding school and simply want to refresh your riding hats or starting a new establishment please contact us.
Please email sales@townfields.com if you are requiring bulk quantities of our products stable equipment, yard rug order, setting up a new yard or simply want to purchase a new updated set of riding school hats.
We have accounts with all the key brands and will be pleased to offer our best price
You are able to track your order through Royal Mail or Parcelforce depending on the item you have purchased. Information on how to do this will be detailed in your confirmation email.
Townfields are able to deliver outside of the UK however, there are some restrictions in place. Please see our postage and packing information for further details.
Yes, you are able to purchase our gift cards in store or online.
You will need to ensure that the billing address matches the address in which your chosen card is registered to. The payment will not go through if this is not the case.
You are able to check out as a guest if you do not wish to make an account with us. If you do not sign up to an account you will miss out on any offers, new realses and promotions that will occur.
Yes, you are able to read all about how in our privacy policy located at the bottom of the website.
We do not offer gift receipts online however, you are able to receive a gift reciept if you have made the purchase instore
We accept all major credit and debit cards registered to a UK address:
Visa
Mastercard
PayPal
Sage Pay
Maestro
Simply enter the code in the Promotional Code box within your basket.
During sale periods, not all size and colour combinations form part of our offers. To see the correct price, please select both the colour and size required and the price will update accordingly.
Unfortuantely, we are not currently looking to expand our team. Please follow our social media's to keep up to date with job vacancies!
We are extremeley happy to hear that you have enjoyed shopping with us at Townfields. You can leave individual product reviews by clicking on the item that you have purchased, and then press 'write a review'. Alternatively you can email sales@townfields.com to speak with one of our team members.
We look forward to seeing you again soon.
DISCOUNT INFORMATION
Are you a member of Defence Discount Service or hold a Blue Light Card?
If yes then you can recieve a dicount from us to say thank you for your hard work!
In order to recieve your discount code, please visit your relevant discount supplier, log in and search Townfields.
https://www.bluelightcard.co.uk
https://www.defencediscountservice.co.uk/
Terms and Conditions:
Vouchers/discounts can not be used in conjunction with any other offers or sale items. This includes discounts on postage. You will recieve whichever discount is the greatest however, more than one offer can not be used at the same time.
You must be a registered member to Defence Discount Service or be a Blue Light Card Holder to recieve this discount.
If you are using your discount in store, you must bring your relevant membership card and ID so our team member can verify this.
If you do have any questions regarding the discounts we provide, please don't hesitate to get in touch with one of our team members today by emailing sales@townfields.com or calling 02476 402 474.