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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Return items within 28 days in perfect condition with original packaging and a completed returns form (downloadable if needed); you must arrange and cover return postage unless goods are faulty, and we recommend obtaining proof of postage as you’re responsible until the return arrives.
To Process a return please follow the below steps:
If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. This will be at a charge of £13.95 .
If you need any help or have any questions please call us on 02476 402474
Returns Address
ReturnsTownfields Saddlers LtdButt LaneAllesleyCoventryCV5 9FEYou can download a returns form here: Returns Form PDF
Season:Core
Brand:Charles Owen
Code:20481NYGSC
The new pioneering dial-fit helmet from EQx by Charles Owen.
The Kylo exudes quality, style, and comfort with an easy-to-fit precision dial-fit system. Complete with a removable washable headband.
Certified to three international safety standards. Optional Mips technology is available to protect you with the very best in helmet safety.
Shells are universal and will fit both round and oval-shaped heads.
How to fit:
Place the helmet on the head and hold roughly 1cm above the eyebrow, at its loosest setting. Whilst holding the peak in place, begin to slowly tighten the dial fixing at the back of the helmet until secure. Please tighten your dial-fit carefully. Over-tightening of the dial-fit mechanism when the helmet is being worn may cause the dial to lock. If this occurs, simply remove the helmet and release the dial. Check the fit by gently pulling down on the peak or front of the helmet. The skin above the eyebrows should move with the motion of the helmet if it fits correctly. Independent movement from the helmet is an indication the helmet is too big or the dial is not fastened tight enough. Due to the dial-fit securing the helmet at the base of the skull (occipital ridge), consistent contact around the perimeter of the helmet is not necessary. The chin strap should fit just under the chin and gently touch the bottom of the ear lobe, avoiding the throat. One finger’s width should be between the chin and the chin strap. The gap between the chin and the chin strap indicates how far the helmet could move in an accident. When doing the chin strap up, place your finger between the strap and your chin to ensure you don’t pinch. Before removing the helmet, you should undo the dial. This helps prevent unnecessary stress on the dial fixing and ensures you are securing it correctly with every wear.
Features: