Terms & Conditions

Welcome to Townfields.com

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Townfields.com website you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.


Opening Hours

The shop is open 7 days a week.
Monday - Saturday 9.00am - 5.30pm

Sunday - 11am - 4pm


How To Order

Online Or By phone

Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone (02476) 402474 during shop hours. Monday - Saturday 9am - 5.30pm


Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order online to purchase goods from Townfields Saddlers Ltd, you will be sent an email confirming receipt of the order and the order details. A contract between you and Townfields Saddlers Ltd will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.



CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched.

GIFT VOUCHER - Vouchers can only be redeemed via post, in store or at our Tradestand.

We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

If an item is purchased instore via cash and you are unable to return this to store for a cash refund you will only recieve a credit note.

OFFERS & PROMOTIONS - Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.

BLUE LIGHT AND DEFENCE DISCOUNT SERVICES - Vouchers/discounts can not be used in conjunction with any other offers or sale items. This includes discounts on postage. You will recieve whichever discount is the greatest however, more than one offer can not be used at the same time.

You must be a registered member to Defence Discount Service or be a Blue Light Card Holder to recieve this discount.

If you are using your discount in store, you must bring your relevant membership card and ID so our team member can verify this. 

If you do have any questions regarding the discounts we provide, please don't hesitate to get in touch with one of our team members today by emailing sales@townfields.com or calling 02476 402 474.



All products offered for sale by Townfields Saddlers Ltd are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours some products may appear mispriced. Townfields Saddlers Ltd reserves the right to affect changes and these will be notified to you at the time of ordering. We will make every effort to maintain the prices published in our catalogue, but from time to time we have to pass on prices increases from our suppliers



We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.



Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.

These terms and conditions do not affect consumer statutory rights.

Errors and omissions excepted


Special Order Items

All items ordered specially such as those sourced outside our usual stock are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 02476 402474.



Goods ordered from Townfields Saddlers Ltd for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.


Website Access

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Townfields Saddlers Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately Townfields Saddlers Ltd does not charge for items until they are ready to despatch.

Please Note: We are unable to add or amend orders after you press the Order Now button.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.



The information contained in the website is for information purposes. Townfields Saddlers Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.



All content on the website is the property of Townfields Saddlers Ltd, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.



The website may contain links to other websites. Townfields Saddlers Ltd is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.


Company Details

Company Registration No. 3710734
VAT Registration Number: 272 4909 43


Product Reviews/Comments

The Product review functionality on the Townfields Saddlers Ltd website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Townfields Saddlers Ltd. All comments are reviewed by Townfields Saddlers Ltd staff before they are posted onto the Townfields Saddlers Ltd website.

Townfields Saddlers Ltd reserves the right to reject any comment/review without explanation.

By placing a review on the Townfields Saddlers Ltd website, you agree that Townfields Saddlers Ltd may publish your comments on the Townfields Saddlers Ltd website and in any Townfields Saddlers Ltd publications we choose.


Competitions/Social Media Vouchers

Please note that entering any of our social media competions or any kind the below must be followed.

UK entries only.

One entry per person.

Under 18 years olds can enter but must be accompanied by a responsible adult.

Closing times for entries must be followed. Enter after and your entry will not count.

Vouchers may exclude Selected brands (Ariat, LeMieux)

#townfieldsshare E Voucher is an ongoing competition where random winners will be chosen.



Free gifts are limited to one per person and are subject to availability. 

The vouchers provided hold no monetary value. 

Vouchers are only valid in store and not online.

Products given to the customer for free are not to be returned or exchanged for monetary value.

All vouchers are valid up to 30 days after email campaign has been sent out.

Vouchers can not be used in conjunction with any other offers or sale items.