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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
Return items within 28 days in perfect condition with original packaging and a completed returns form (downloadable if needed); you must arrange and cover return postage unless goods are faulty, and we recommend obtaining proof of postage as you’re responsible until the return arrives.
To Process a return please follow the below steps:
If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. This will be at a charge of £13.95 .
If you need any help or have any questions please call us on 02476 402474
Returns Address
ReturnsTownfields Saddlers LtdButt LaneAllesleyCoventryCV5 9FEYou can download a returns form here: Returns Form PDF
Brand:Townfields
Code:GIFTVOUCHER_CLOUDPOS10
Give the perfect gift from Townfields!Our Townfields Gift Vouchers are the ideal present for the horse-loving friends and family in your life. They can be purchased and redeemed both online and in-store, giving your loved ones the freedom to choose exactly what they want.
Please note: When checking out, you’ll still need to enter a physical delivery address, but your Gift Voucher will be sent digitally to the email address provided at checkout. Delivery into your inbox may take up to one working day.
Gift Vouchers are valid for 12 months from the date of purchase.Please note: We can only email one Gift Voucher per order. This means that if you purchase multiple vouchers in a single order, the total value will be combined into a single voucher (for example, 4 × £20 vouchers will be sent as a single £80 voucher). To receive multiple separate vouchers, you will need to place separate orders for each one.