Returns and Refunds

Returns

If you return an item to us within 28 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price (excluding postage & packaging). This does not affect your statutory rights.

Simply complete the returns form within your parcel stating whether an exchange or a refund is required or simply download by clicking here

Please note the following cannot be returned or exchanged unless faulty: Special order items, Underwear and any Personalised items.

Special order items cannot be cancelled once the order has been processed.

Please ensure that riding hats and other fragile items are returned well packaged with suitable padding. Any items not returned in this state will be rejected due to damage that could be causes whilst in transit.

The item(s)returned should be in perfect condition and complete with the original packaging/display cards and label’s attached in a resell able condition.

Returned item(s) must be protected with an outer covering i.e. jiffy bag or suitably wrapped. Postage Label’s must NOT be stuck directly onto returned items making then unsell able.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. 

We will not accept back soiled items, so ensure when trying on rugs etc you use a clean sheet under the rug to ensure it does not get grubby and covered in hairs.

If the above procedure is not followed, we cannot accept your return!

Any returns received not suitably packaged will be subject to a 10% restocking fee!

If you are returning a heavy item such as a saddle, you can give us a call and we can arrange our courier to collect the parcel from you. This will be at a charge of  £6.95 .

If you are returning items due to a fault, please contact us and we will arrange a collection. If you do not contact us before returning a faulty item then unfortunately we will only be able to reimburse you for your own cost of postage up to a maximum of £6.95.

Due to legal requirements medicines may not be returned except  to correct an error in despatch or in response to an official recall.

Returns Postage to the address below please.

Returns Department
Townfields Saddlers Ltd
Butt Lane
Allesley
Coventry
CV5 9FE

 

Exchange an Item

If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 28 days of receipt of the item. The item should be in perfect condition and complete with the original packaging.

Please ensure that riding hats and other fragile items are returned well packaged with suitable padding. Any items not returned in this state will be rejected due to damage that could be causes whilst in transit.

The item(s)returned should be in perfect condition and complete with the original packaging/display cards and label’s attached in a resell able condition.

Returned item(s) must be protected with an outer covering i.e. jiffy bag or suitably wrapped. Postage Label’s must NOT be stuck directly onto returned items making then unsell able.

If the above procedure is not followed, we cannot accept your return!

Any returns received not suitably packaged will be subject to a 10% restocking fee!

Please complete the returns form enclosed within your package. Send the returns form complete with the item back to us at our Head Office and the exchange required and we will endeavour to fulfill your request promptly.

On receipt of your item for exchange, your replacement item will be dispatched back to you. Returns will be promptly dealt with dependant upon stock availability.

Please note that Personalised and 'Special Order' items cannot be cancelled once the order has been processed.

If you need any help or have any questions please call us on 02476 402474

 

Fair Wear & Tear Guarantee*

Some of our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments.

Please allow 28 days for this inspection. Under no circumstances should items be continued to be used when damaged, as you will have been deemed to have accepted the goods in their damaged condition.

This is in addition to your statutory rights.

 

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Please note: For Hygiene reasons, Underwear is non-returnable.